1.These General Conditions of Sale regulate the contractual conditions relating to the purchase and use of ski passes and point value cards issued by Skiarea Alpe Cimbra, Folgariaski S.p.A., Turismo Lavarone Srl and Fiorentini Folgaria Srl. They also regulate the contractual conditions relating to ski passes sold on the certified Telepass, Mypass and Snowit portals.
2.Skiarea Alpe Cimbra acts by virtue of a Network Contract conferred by autonomous companies who are exclusively responsible for the management and operation of the respective lifts and their connected services. These operators and the users are therefore the sole and exclusive contracting parties to the present agreement. Skiarea Alpe Cimbra may not be considered as part of such agreement and will not take on any kind of liability.
3.The management of each of the lift companies decides the lift and slopes operating program in the Skipass reference ski area. The cost of the ski pass is not linked to the number of lifts and slopes open to the public, but to the possibility to ski with at least two lifts open. The operation of all lifts and skiing on all slopes cannot be guaranteed;
4.Owners and operators of lifts are not responsible nor liable neither for damages arising from improper use of the facilities nor for the consequences of card holders’ incorrect and illicit behaviour performed during their attendance at the lift, the ski slopes and its surrounding areas. Strict compliance is required with the Facility User Guidelines as displayed at the departure points of all facilities.
Skiarea Alpe Cimbra is not in any case liable, and therefore, no refund (total or partial) or replacement of the ski pass is owed if, due to unforeseen events which in no way depend on the company’s wishes (for example, but in no way limited to, excessive wind, lack of snow or the occurrence of an unforeseeable technical problem, the repeated and unannounced suspension of electricity) or due to competition events or training, the lifts or some of the slopes should be closed fully or in part.
5.Skiers ski exclusively at their own risk. Slope routes are to be chosen and speed must be adapted to the skiers’ personal skills and abilities. Skiers have also to take into proper account terrain conditions, visibility, snow and meteorological conditions, indications provided on sign -posts as well as operation time of lift system and skiing facilities. For everyone's safety, users must respect the signs on lifts and slopes, the rules of conduct and ski with caution and awareness of their abilities. For everyone's safety, users must respect the signs on lifts and slopes, the rules of conduct and ski with caution and awareness of their abilities. Skiers are, moreover, bound to observe all provincial and regional regulations in force as well as the rules of the code of conduct provided for by Law no. 363/2003 (and subsequent amendments). In case of breach of Art. 30 ter “Skiers’ Conduct” of the Regulation for execution of provincial law no. 7 of 21 April 1987, and subsequent amendments, ski passes may be withdrawn by the company or security forces.
6.The use of helmets is mandatory for all skiers (D.L. 96/2025).
7.It is not allowed to transport animals, bobs and sleds on the lifts. The transport of snow bikes is allowed only on chairlifts authorized to transport pedestrians. It is forbidden to ascend with skis on all ski slopes.
8.For safety reasons it is not allowed to use the slopes outside of the lifts’ operation time. Transgressors shall be hold responsible and will undergo civil and criminal liability for damaging consequences eventually resulting from infringement.
9.Users are obliged to purchase a ticket for their programme of use online from the website www.alpecimbra.it/skipassonline or at the ticket offices. Ski pass prices - which vary according to type and to the age of the user - are provided in the lists displayed at the ticket offices, or published online at the website www.alpecimbra.it and include VAT. The Skipass is a strictly personal document and may carry the name and surname and/or photo of its holder: the skipass may not be transferred, even free of charge, nor exchanged or altered. Any improper use of the ski pass and particularly its transfer, even as a simple and/or momentary exchange, will lead to the immediate withdrawal and cancellation of the ski pass, with the possibility that legal action (civil or criminal) will be taken against the offender.
10.Ticket offices accept payment in cash (compliant with the current laws) as well as major debit and credit cards. The Management also accepts payment via bank transfer, which must be sent to and result as paid at the Administration Office before any ski pass can be issued. The Skipass and the points value card, being a transport document necessary to access the lifts, function as a tax receipt (Ministerial Decree of 30/06/1992 and subsequent amendments and additions) and must be retained for the entire duration of the lifts’ use.
11.At the time of the Skipass issue, the costumer must ensure that the pass complies with the request; no ski passes can be exchanged once the customer has used it to register their first access to the lifts. The validity period of the ski pass can’t be modified, nor it’s possible to change an Alpe Cimbra FAB ski pass with a Folgariaski/Lavaroneski/Fiorentini, Skirama ski pass and vicersa.
12.Pass holders understand and accept that improper or incorrect use of the ski pass or of the points value card will lead to its immediate withdrawal, annulment or suspension of it. Control systems are active for all types of ski passes, these include the use of photo compare technology (installed on the turnstiles at the facilities). This system can detect the user's image (see privacy policy available at all ticket offices). Verification of correct use of the ski pass can also be done remotely after the time of abuse itself. In the event of misuse of free ski pass granted to children born between 2018 and 2025, both the free ski pass and the correspondingly linked adult ski pass will be blocked and/or withdrawn. Ski passes and points value cards may also be withdrawn or suspended or annulled by personnel of the competent controlling authorities in case of any violation of provisions set by national, regional or local regulations. Any abuse will be prosecuted according to law and through any legal action or proceeding deemed necessary or proper for ascertaining the offender’s criminal and civil liability.
13.The skier that uses alpine ski slopes must have a valid Third-Party Civil-Liability insurance coverage. In the event of checks by the controlling authorities the uninsured skier will be sanctioned and his ski pass will be withdrawn.
14.The ski pass issued and used, even partially, is not refundable under any circumstances, except as provided for by art. 16. Only the "ITASNOW" insurance policy (which can be purchased on the website www.itasnow.it/A040) or other similar policy provides for the reimbursement of the ski pass in some cases. However, it is recommended to read the extract from the policy for further information and clarifications. Unused or only partially used points value cards and all types of withdrawn, cancelled, suspended or deliberately damaged ski passes will not be replaced or refunded.
15.In case of cancellation made at least 11 days before the start of validity of the Skipass, the amount paid will be refunded in full. If the cancellation is made between 1 and 10 days before the start of validity, the already paid ski pass will be refunded only upon presentation of a medical certificate certifying the impossibility of using the service or in the event of documented impossibility to reach the resort (e.g. restrictions related to the spread of the SARS-CoV-2 virus).
16.In the event of a confirmed positive test for the SARS-CoV-2 virus and consequent isolation or in the event of a quarantine measure issued against the customer, the Company, upon presentation of suitable medical certification and/or the isolation/quarantine measure, will refund the unused days of the multi-day ski pass purchased by the customer, and this in proportion to the price paid for the purchase of the ski pass.
17.Tickets purchased in promotion at a discounted price do not give the right to any type of refund and in particular the conditions described in point n.15 don’t apply.
18.Daily passes, multi-day passes up to 14 days, seasonal passes, hourly passes and points value cards are available, detailed in the displayed price lists. These are transport tickets for people which, in relation to their territorial area of validity, allow the use of the ski lifts of the companies belonging to the Skiarea Alpe Cimbra Folgaria Lavarone and have different prices depending on the duration, seasonality, age of the user and territories of validity. "Pay per use" ski passes are also available on the Mypass, Telepass and Snowit certified portals according to the relative conditions of sale.
19.There are also return tickets for pedestrians (paper ticket). These tickets are non-refundable and are valid only on lifts authorized for the transport of pedestrians: Fondo Grande – Dosso Martinella chairlift, Serrada – Dosso Martinella chairlift and Tablat chairlift.
20.The price of multi-day ski passes for periods with different rates (e.g.: High Season, Low Season, Christmas - New Year) is calculated based on the period covered by the majority of days; in case the same number of days falls in each period, the higher rate will apply. 5 and 10-day mini season ski passes are valid for the entire season, excluding the Christmas – New Year period.
21.Discounted ski passes (Junior, Child, University Student, Senior) are issued personally upon the presentation of a valid ID. CHILDREN: born between 2018 and 2025; JUNIOR: born between 2008 and 2017; SENIOR: born between 1900 and 1960. The free ski pass for children is granted against the simultaneous purchase by an accompanying adult of a same type and period ski pass, the ski pass must be a day or multi-day pass at price list; the ski passes are issued upon presentation of valid IDs. 1 child free for 1 paying accompanying adult (1:1 ratio).
22.By purchasing the free ski pass granted to children, the accompanying adult declares that he/she is aware of the civil liabilities (art. 2047 e 2048 c.c.) related to the supervision of minors, also during their use of the lifts, and acknowledges the provisions laid down in the code of conduct provided for by Law no.363/2003 (and subsequent amendments and additions), as well as all others - inclusive of those issued by local authorities at a provincial or regional level - in order to regulate the subject matter in question. The use of lift system and skiing facilities by minors will occur under the exclusive liability, control and supervision of the adult companion. Children under the age of eight years may only use the lift if accompanied by an adult; no proof of age is required for children more than 1.25 metres in height (Min. Decree 8 March 1999 and subsequent amendments).
23.The point value card is not personal and is therefore transferable to other parties. Its validity covers exclusively the winter season in which it was issued for. 16 and 50 points cards are available. The points needed for any ascend varies due to the length and the type of the lift. The point value card is rechargeable with the same amount of points recharged at its first issue.
24.Differently able people who, at the time of purchase, provide documentary proof of disability of 50% or more, or between 20% and 49% will be entitled to a discount on list prices of 50% and 25% respectively.
25.The purchase prices and the amount of points deducted may be subject to change in the event of fiscal, currency, economic and social interventions.
26.Replacement hourly passes, points value cards and daily passes cannot be issued in case of loss. In case of lost multi-day or season passes, to obtain a replacement, it is necessary to report the loss to the company, which will deactivate and block the lost pass. The replacement Skipass will be issued only upon the presentation of documentary proof of purchase. The charge for deactivating and blocking a lost Skipass and issuing a new card is € 10 (non-refundable if the original pass is found).
27.Season passes and points value cards are issued on REUSABLE KEY CARDS with CONTACTLESS technology that allows “hands free” access to the ski lifts. The reusable keycards cost €2 each. These cards can be reloaded at ticket offices and used for online purchases. All daily ski passes, as well as multi-day ski passes, are issued on disposable PAPERS KEYCARD.
28.The skipass/ticket must be shown at every request from the lift staff, who must be able to verify its validity and regular belonging to the exhibitor. Company staff carry out spot checks.
29.The Skiarea Alpe Cimbra FAB season ski passes entitle the holder to access – as a result of exchange agreements in place between lift companies, and within the programme of lift and slope operations as decided by the management of each of the aforementioned companies - to working lifts in the ski area of reference during the 2025-2026 skiing season. The skiing season – without prejudice to the unquestionable right of the management of each of the lift companies to establish the start date and the end date of the season on the respective lifts – will be 60 days, not necessarily consecutive, of access to the lifts in operation for the period from November 2025 and April 2026, it being understood that:
a. The operation of all lifts and skiing on all slopes cannot be guaranteed; any closure occurs on the basis of decisions taken autonomously by the managers of each ski lifts and to which Skiarea Alpe Cimbra remains completely extraneous. Furthermore, any liability is excluded if the skier incurs expenses to return to the departure station following the closure of the facilities which occurred in compliance with the times or anticipated due to force majeure. At the beginning and end of the season, individual facilities or groups of facilities may be closed, as well as the skiable area may be limited, considering the conditions of attendance, snowfall and safety;
b. if individual facilities or groups of facilities are kept in operation for more than 60 days, the seasonal ski pass will also be valid for that additional period;
c. if, due to the total closure of the facilities for health safety reasons related to the SARS-CoV-2 virus, the 60 guaranteed opening days are not respected, a refund of the price of the seasonal ski pass will be recognized, proportional to the number of days not enjoyed compared to those guaranteed for the Skiarea Alpe Cimbra FAB ski passes.
30.By purchasing and/or using the ski pass or points value card, the user declares that he/she knows and fully accepts these General Conditions of Sale, available at the points of sale and on the website www.alpecimbra.it, Skiarea Alpe Cimbra section. Furthermore, customers undertake to comply with all of the regulations in place to manage the COVID-19 pandemic and specifically, at the time of purchasing tickets or collecting any badges for lift use, they must accept liability for and be aware of their health condition and that of their family unit (understood as people with whom they share confined spaces, such as means of transport, hotel rooms, living units, etc.), undertaking, if this is not the case, not to use lifts and to report any symptoms, as necessary.
Concluding from this, by accessing lifts:
a.customers state that they have none of the symptoms known to be traceable to the COVID-19 pandemic, and nor does any member of their family unit (understood as people with whom they share confined spaces, such as means of transport, hotel rooms, living units, etc.);
b.and they undertake to comply with the regulations put in place to deal with the epidemiological emergency of COVID-19 as they come into force.
31.With reference to the 2025-2026 ski season, it is specified, also considering the evolution of the current economic, geopolitical and health context:
a. that the Management of each of the chair lift companies reserves the unquestionable right to establish the start date and end date of the season on the relevant facilities;
b. that in any case, neither the operation of all the ski lifts nor the opening of all the slopes of the ski area are guaranteed;
c. and that, if the total closure of the facilities is ordered for health safety reasons related to the SARS-CoV-2 virus or due to other measures (for example, the limitation of the use of electricity), the customer will be granted a refund of the price of the ski pass proportional to the number of days not enjoyed compared to those purchased.
32.The published prices include VAT. Prices may be subject to change in the event of fiscal, currency, economic or social interventions.
33.In case of discrepancies between the languages of these general conditions of sale, the Italian version shall prevail.
INFO
Skiarea Folgaria - Fiorentini
Località Fondo Grande
38064 Folgaria (TN)
Tel. +39 0464 720538
info@folgariaski.com
